We know you love to ask questions about Conquer Gear. While we often have an answer for the more random questions via email, (with the odd exception) here are a few that pop up so often we got lazy and written them down. Now you can get the info your heart desires ASAP!
Please do have a scan before emailing us. We may have already answered your query here.
1. WHAT WLL I RECEIVE IN MY ORDER?
We are a responsible supplier and take all steps to minimise the amount of extra waste in packaging and extras.
In this world of excess consumption and environmental pollution, we don't feel like we should be plastic wrapping all your items individually, so where possible, we will send our items in biodegradable or recycled sleeves.
Packaged with your neatly folded item is our business card, a packing slip with more about the story behind your clothing items and instructions should you need to return or exchange your item.
PLEASE ADD A NOTE IF ITS A GIFT OTHERWISE PRICING WILL BE INCLUDED
*If we have an art postcard we may add this to your order where it is available and possible to do so. Hopefully, it will be added to your fridge/pin-board for people to ogle at when they come round!
2. HOW MUCH DOES SHIPPING COST?
The shipping rates get set on weight, size and destination. In the UK we don't currently charge shipping apart from on sale items, but when things in your basket add up to £50+ we have a code; FREESHIPPING that will make it free anywhere and with any purchase.
Just add the code when you check out, and you will need to add it as its not automatic.
3. DO YOU OFFER EXCHANGES AND RETURNS?
We will refund all orders or exchange on UK orders that are undamaged up to three months (90 days) after purchase.
We are human and will make the odd exception extending it to three months for Christmas presents and reasonable excuses.
Please be sure to return your items in the same condition as you received them. If they come back looking used (e.g. screwed up in a ball), we will assume that they have been worn and won't be abe to process a refund.
Exchanges are currently only supported in the UK on non-sale items.
We can exchange with UK orders if:
- You would like the same item in a different colour
- You would like the same thing in a different size
- You would like a different option with the same price
If your chosen item is out of stock, we will automatically refund the cost of the item to you when we are unable to fulfil the request.
REFUNDS are for the cost of stock only, and We will not refund postage costs added at check out. The monies were used to post your items to you and cant be redeemed.
4. HOW DO I RETURN OR EXCHANGE MY ITEM
Exchanges within the UK:
Post back the item you want to exchange or return using the address and instructions provided on the info sheet included with every order.
( the cost of postage will have to be covered by you and you are responsible for the item arriving)
Also, the choice of postal service is up to you, but please ensure you track the delivery and/or make sure that the insurance covers the cost of the item you are returning.
We are not responsible for goods send back by customers before they arrive; we can not track down incorrectly packaged items.
We will cover the cost of the return postage back to you in the UK for an exchange of sizes or same price alternatives, but this is strictly within the UK. This is done only once they arrive back to us in their sold state!
To avoid delays, remember to email us for exchanges and returns so we know what is being sent and by whom, and add the order number within the package, so we know its from you.
(SALE ITEMS HAVE SEPARATE RATES AND RULES AS THEY ARE REDUCED TO CLEAR *see bellow)
Exchanges outside of the UK returned to us will be refunded, and you will have to re-order your item in the corrected size yourself and pay the associated shipping costs again to your destination.
It is up to you if you wish to wait for the refund to process on an item you'd like to re-order in a different size, but we cannot be responsible if your selection sells out while you wait. To avoid delays, remember to email us for exchanges and returns so we know what is being sent and by whom, and add the order number within the package, so we know its from you.
5. IT'S OVER THE 60 DAY TIME FRAME, CAN I EXCHANGE OR RETURN MY ITEM?
We currently have a generous extension of up to Three months to allow for a reasonable delay: Like Christmas presents, crazy life events or time to get your item sent back from far far away lands, But we reserve the right to take this on a case by case basis!
6. CAN I RETURN OR EXCHANGE A SALE ITEM?
You may return for a refund strictly up to 60 days after purchase.
We reserve the right to change cost of items and sale discounts at any time. But the amount you payed will be what is refunded (minus shipping cost*) as there are usually minimal amounts of stock when they are out of production and on sale so we cant make size exchanges.
*Your item's purchase value minus the shipping cost is what you will receive as a refund when returning a sale item.
We cannot currently cover the costs of exchanges so you will have to make a separate order if you require a different size or colour item.
7. IS MY MAILING BAG ETHICAL?
Probably. All orders get sent in mailing bags that are 100% biodegradable, recycled or recyclable depending on what you order and size — Biodegradable ones are made from potato starch, to help them break down as quick as possible. How awesome is that!?
8. HOW SHOULD I WASH MY CLOTHES?
Hopefully, you have noticed a connection with responsible washing habits and longevity of your clothing. All our T-Shirts and Outerwear can be recommended to wash on a 30° Celsius wash. We recommend switching to a local supply of plant-based detergent. Wastewater with detergent chemicals, bleaches and microplastics are damaging our surrounding water supply and ecology needlessly, as well as fading the garment colour and designs that we have silkscreened.
Please wash inside out and with like for like colours for maximum protection, were all for integration but not with garment colours!
Just like responsible car owners, we should drive our garments carefully and only wash when necessary. When Washing our RECYCLED RANGE garments consider using a Guppy Bag to avoid plastic particles from getting in the water waste:
The energy from tumble drying is destroying our clothes and bank balances very quickly, while also adding unnecessary carbon into the world that contributes to climate change.
The sun is a natural freshener that kills bacteria, and if you don't have time to wash appropriately (you probably aren't enjoying your hectic life) slow down and enjoy the calm once in a while!
9. WHEN SHOULD I EXPECT TO RECEIVE MY ORDER
We post twice a week Usually on Tuesday afternoons and Friday Mornings. But this is a rough guide as our schedules can change and holidays and public holidays can cause delays. We also ramp up our program for the Christmas rush in November and December.
The time it will travel in depends on the destination, and assuming there isn't a delay from outside influences or local factors.
A rough guide would be:
- UK orders: Two Working days to process, & two days for second class delivery. So roughly a full five working days depending on the time of your order!
- EU orders: Two Working days to process, & Up to seven working days in transit to reach mainland Europe. So about ten or so days depending on no unforeseen circumstances.
- Rest of the World: Two Working days to process, & 12 days + in transit to arrive.
- We have had items to Australia or Brazil that take over 30 days to arrive. Please be patient when ordering from outside of the EU as there isn't a guideline for receiving items outside of Europe.
10. IF A PROBLEM OCCURS ON OUR END?
As always, do check your emails (And Junk folder) as we may need to get in touch with any delays or issues. We try to rectify problems ASAP, but we may require you to message us back to amend your order.
If we can't raise any response with you, we will automatically refund your order within 20 working days from when we messaged you without fulfilment of the order made.
11. CAN I COMBINE TWO OR MORE DISCOUNT CODES AT CHECKOUT?
We love a good bargain right, but discount codes are unfortunately not combinable! Only one discount at a time can be redeemed when shopping online so check what is the better offer to use.
12. WHAT SIZE AM I?
We know online shopping can be tricky for fit and sizing.
Check the sizing chart we provide for each item, but failing that: if you have a question about a particular style, send your measurements to contact @ conquergear.com, and we'll try to help you find the right size!
13. WHAT IF ONE OR MORE OF MY ITEM(S) IS DAMAGED OR DEFECTED WHEN THEY ARRIVE?
If you have a damaged or defected item turn up in the post, contact info @ conquergear.com with a photo of the damage and your order number. Do not fret, we'll take care of you!
14. CAN I CANCEL OR CHANGE AN ORDER?
YES, As long as we haven't already posted your items. If you have a shipping confirmation, then it will be too late to cancel, and you'll have to post back your gear for a refund of the value of the items. Message us with your order number and request, and we will do our best to help you!
15. WHAT PAYMENTS DO YOU TAKE?
Currently Stripe and Paypal for safe and encrypted payments. You can check out as a guest or with your pre-existing account for Paypal. On Stripe all major cards are accepted, The choice is yours.
We now also accept apple pay from enabled devises.
16. DO YOU OFFER DISCOUNT CODES?
As a business that is trying not to cause waste, we prefer to have ongoing reasonable prices for high quality and unique garment types. That said, we do often have the occasional limited time offers, clear out overstock, or reduce the excess we have by having a promotion.
The best way to hear about this is to be on our Mailing list or Social Media profiles>
We don't plan to build mass price increases into our range so that we can discount them all the time. We believe this is disingenuous and would much rather plough our capital and time into making even better items you'll cherish as they pay for excellent craftsmanship and enterprise.
17. WILL YOU RE-STOCK AN ITEM I WANT, OR USED TO MAKE?
If an item is Limited Edition, we won't be re-stocking. We often discontinue colours or designs to make way for new ones. Best way to avoid disappointment is to get the item while it is in stock. But there are many we will re-stock, but Fair Ware production can mean longer delays to get gear that has sold out quicker than anticipated. We also often have colours, shapes and fabrics become unavailable to us. Send us a quick email regarding an item, and we can let you know if this is the case.
17. WHY IS YOUR CONTENT SO DARK OR MORBID?
We prefer to call it many other things, and we are definitely quirky. But are you here for the same old standard stuff that is in the high street? Or would you like to have content to make you think?
The way we see it is, there is often a very dull and narrow narrative for design on ethical clothing. We like to find "alternative" beauty and revel in the absurd, humorous and sometimes the macabre. These subjects have as much to do with life as being optimistic and cheery. Not knocking positive ideas, but is a positive slogan tee going to make your reality better or is it just image and projection?
18. CAN I REQUEST A NEW TYPE OF ITEM OR COLOUR?
Currently not, we make items in bulk to be efficient in time and cost. But we would like to do advance orders one day soon so watch this space.
19. WILL YOU PRINT MY IMAGE ON YOUR SHIRTS?
Sorry no, we are not currently looking actively for illustrators. And minimum quantities for silk screening for other people start at 50+ of the same design.
20. MY HOROSCOPE TOLD ME TO EAT A TEA BAG?
Sorry, I don't think that is much to do with us! ;-)
Any other question and piece of advice can be quickly received by messaging us and waiting for our wrongly spelt reply. We have a few dyslexic artists, and we do our best, have some patience, and we will respond with some sense of help.
We are often on the go out of the office, using mobiles to be as quick as possible when replying. And sorry, we can only respond in English for now!